I had a problem with a one year old Lennox fireplace. It wouldn't ignite.  They talked me through it over the phone and I fixed it myself.  He charged me nothing.  Saved me money and tons of time.  I can't say enough good things about a guy who would do that.
Bret E.
Newport Beach, CA
The team at Red Hot Hearth & Home were friendly, knowledgeable, great to work with!  We got service scheduled within one day. We had an electric fireplace that wasn't lighting.  I had a handyman come out and he couldn't determine the problem, thinking possible thermocouple, etc.  they pin-pointed the issue immediately - no parts needed, just good ol' fashion expertise and fixed it in 30 minutes. What I like best is that if there was a major issue, he could've tackled that too.  You just want someone who knows what they're talking about, can fix right away and to not try to sell you repairs you don't need.  Would highly recommend these guys if you have a fireplace issue. I hear they are great at advising and installing fireplaces too so if you're looking for one, give them a call!
T N.
Orange, CA
What an amazing service run by Red Hot Hearth and Home. I own a home built in 1946 with the original masonry and there was a rusted over damper that is completely jammed open and I figured it needed to be replaced. Frank was very nice over the phone at 8:30 in the morning (returning my phone call from after hours the night before) and without upselling gave me my options. I could repair the damper or install a chain pulled top damper that would ensure no air flow came through my chimney. This was the initial issue since it was FREEZING in the winter in our living room and face of the sun hot in the summer. Jason came out at 2:30 as promised and let me know my options. He also advised that I should probably redo my entire 67 year old chimney but it wasn't necessary that day and could be done later. Jason was done in about 45 minutes and the pricing was very fair. We have a great new damper and no more air flow. Thanks guys! I do not see how anyone else in this industry compares (I had two other companies ignore me before Frank called me back).
Sean H.
Orange, CA
I went in the other day needing a new gasket for my wood stove. After looking through what they had in stock, it turned out they didn't have what I needed, but could order it for me. Since they knew it was our only heat in the house, they sent me down the street to another patio and fireplace store to see if they might have it. After waiting 20 minutes to even be acknowledged at the new place they finally helped me, but were not knowledgable on what I needed. So back over to red hot I went, where they looked again in their stock, and through catalogs to help me order what I needed. One of the guys came up with an idea for a part that would work perfectly and they gave me a good price as well! I felt like they spent just as much time helping me with my $25 part as they would have with someone purchasing a custom fireplace for thousands of dollars! Thanks guys, we are warm and toasty once again :)
Rachael M.
Silverado, CA
I was referred to Red Hot Hearth and Home from 'Angies List'. As a first time customer I didn't know what to expect. I couldn't be happier with my decision! I spoke with Frank (the owner) about installing a new direct vent fireplace in our home. Frank gave us great ideas about the fireplace choices and installing a stone face around the fireplace and adding a beautiful mantle. The finished product was simply amazing. We settled on a Valor Horizon fireplace and Frank did the mantle and stone work. I don't even have to put the heater on as the fireplace sufficiently keeps my living room and hall nice and warm. The fireplace has a thermostat to keep the temperature constant and the flames can be adjusted with the remote control (free remote). Frank worked well within my budget and had some cost saving suggestions.  My neighbor saw my fireplace and immediately called Frank and got a chimney sweep and bought a direct vent insert fireplace that fit perfectly inside his old fireplace. They are a busy little business, but I know it's because they are THAT GOOD!.Great customer service and prompt response. Jason and Mario (Franks techs) were friendly and efficient. I give me highest recommendation to Red Hot Hearth and Home for your fireplace needs.
Clint L.
Los Alamitos, CA
Look no further. Frank and Red Hot Chimney is where I go for my fireplace work. We had a Valor insert installed and it runs perfectly. First they did a chimney sweep to clean out the old wood residue and put in a direct vent insert. Friendly service and they'll save you money by cutting a few corners to work with your budget. They do everything from installing mantles; fireplaces and chimney sweeps.
Edward C.
Los Alamitos, CA
I walked into 5 fireplace stores and called many more. My husband & I couldn’t believe the lack of service. I couldn’t get the answers to my questions on site, could not get my calls returned and couldn’t get anyone to come out to our home. Finally, we were able to get one person to come out and give us an outrageous quote and still she never returned my calls! Apparently, most stores prefer to deal with the builders or owners of newly built, larger homes. Every single person I met in this company was a pleasure to deal with. Extremely professional & friendly! They were very willing to stay within my budget even finding someone to custom make my mantle since the “stock” mantles were no longer available in late spring . The installers were on time & super clean! I have had my fireplace for over a year now & love it! I get so many compliments on it. It is the focal point of our modest home. I would have written this review sooner but have never been to the web site. I am here now to get the info about the company to give to my neighbor. It is a wonderful company – can’t say enough! Call them!
Lisa
Long Beach, Ca
Frank and his assistant did a great job and both were very personable.  They put down drop cloths to make sure the surrounding area stayed clean.  Found the one problem of a gap around the gas pipe and took care of that for me.  Am looking into having them do a remodel of my fireplace as well.
Brian B.
Lake Forest, CA
They came out to remove the electrical gas fireplace and put in a gas log lighter to burn real wood.  It went great. Everyone at the company that I worked with was so nice and responsive. They did an excellent job with the fireplace and it is working perfectly. I would highly recommend this company.
Darrin L.
Downey, CA
Red Hot designed and installed a direct vent gas fireplace and surrounding built in bookcase and cabinet. They were awesome. Really nice, very funny, and a talented designers. The designer showed us designs before installation and helped walk us through the whole process. They do very good work, and although they are not cheap, they are total professionals and worth the peace of mind that its being done perfectly. And its full service, meaning, you don’t have to do anything other than talk through the design and sign the check. We are very very happy with our fireplace and built in surrounding bookcase and definitely recommend the team at Red Hot.
Joshua G.
Burbank, CA
Our fireplace opening was not standard size so we had to do custom ordering.  The company rep came to our house with his iPad loaded with all different options and looks for fireplace doors.  He made the measurements and explained how it will be installed.  The doors at Home Depot and Lowes require drilling but the ones from Red Hot are tension mount ones.  Drilling is not recommended if you have a real firewood-burning fireplace and you plan on using it quite often. They took care of the paperwork and everything was done electronically which is great because I hate how you get piles and piles of paperwork and they just get lost in the pile.  It is also more green :) I just think that it’s the right way to run a business because we’re in the 21st century. Let’s get rid of paper when possible! We ordered the door right before Thanksgiving. The door arrived two days before Christmas and the team came to our house to install it the day before Christmas so we can use our fireplace!  The installation crew was extremely courteous and the installation took only a little over an hour.  They also kept everything very clean so we didn’t have to do a big sweep after they left. Also, most places in the Orange County area require a deposit before they come out to measure your fireplace, which I thought was ridiculous.  Red Hot did not require a deposit and their service and knowledge was way more superior to the other nearby fireplace stores  
Cocomero M.
Irvine, CA
I worked with Frank, and Jason at Red Hot and was pleased with all they did for us! These guys are experts and can do anything related to your fireplace! We initially had them clean out our fireplace and add a chimney cap. Then we had them create a custom fireplace mantel made out of distressed wood. They came over on time and as planned, helping to pick out the stain and style. His team installed the mantel quickly and most importantly, cleanly and with no damages to our walls. I was super impressed. During the process they found that there was combustible material around the box that needed to be fixed. Even though I was sad to find out we’d have to redo the stonework, the Red Hot team made it much easier than I expected. I would use them again in a heartbeat. They give you a quote and then stand by it without any later add-ons. The second install was just as quick and clean. I think the most important thing is that with Red Hot’s help now, we know our fireplace is up to speed and we are ready for some great cozy fires in our living room. I would recommend them to everyone – they have all the latest product and technology, with both regular wood-burning and gas-burning solutions. I’m sure they work inside and out so hopefully one day I can call them for an outdoor patio fire pit. Thanks Red Hot!!!
Anna R
Tustin, CA